
FAQs
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What materials are the shoes made from; what isthe Vegan 'leather material?
WholeHearted Sneakers are made with pineapple leather, recycled rubber, and 100% cotton laces. Pineapple leather is made from cellulose fibers, extracted from pineapple leaves. It is more environmentally friendly and ethical than traditional leather and more common vegan alternatives.
Where are WholeHearted shoes manufactured?
Handcrafted in Dubai with the talent of the Italian shoe factory.
What does sustainable production mean to us?
At Wholehearted sustainability means meticulously preserving the environment through eco-friendly materials and ethical manufacturing practices.
At WholeHearted we are committed to ensuring that every step in our production respects both our planet and its inhabitants, reflecting our dedication to long-term ecological balance while maintaining luxurious and compassionate craftsmanship.
Does the company ship worldwide, and what arethe shipping options and costs?
We offer complimentary three day shipping on all US in-stock orders. For our international customers, we offer International standard shipping (6-14 business days). If you have questions regarding international shipping please contact us.
How long does it take to receive an order?
Domestic orders placed Monday-Friday before 10am (Arizona time) will be processed same day; and orders placed after 10am will be processed on the following business day. This excludes national Holidays.
At WholeHearted orders are processed and delivered Monday-Friday, excluding Holidays. If you have questions on shipping or need your order by specific date we will work diligently to accommodate; please email us.
What if I need to change or cancel my order?
We process orders quickly; however, we will always try to accommodate changes before we ship your order. If you need to make a change email us.
How can I track my order?
You will receive a shipping confirmation once your order has been processed and you will be able to check the status of your order anytime by clicking the provided link or using the tracking number on the courier’s website.
Can I change my order once it is complete?
Once your order is fully processed, the order cannot be changed. However, we will work with you to ensure you are satisfied with your purchase and the service you were provided!
What is the return policy, and how long do I have to return or exchange an item?
Returns are accepted 14 days from time of delivery and sneakers must be in their original box and unworn. To initiate a return, email us for a return authorization number.
Does WholeHearted provide a size guide for online purchases?
35 | US size 5
36 | US size 6
37 | US size 7
38 | US size 8
39 | US size 9
40 | US size 10
If you are between sizes, we recommend ordering the next size up. For example, if you wear a 6.5 US order size 37.
My size is sold out; what should I do next?
If your size is sold out. please email us at stephanie@wholeheartedbrand.com.
Are Wholehearted sneakers durable?
Yes! Pineapple leather is versatile in nature, lightweight, breathable, and endowed with a unique texture resembling traditional textiles. At first the material may seem stiff; however, it ‘breaks’ in quickly. Piñatex is PETA approved and a registered brand with The Vegan Society.